Frequently Asked Questions

We do not allow European hire

Q) What happens after I have booked my dates with you?

A) Once we have confirmed that the dates are available we will ask you for an email address/postal address, so we can send you a booking invoice. Once the initial booking fee has been paid the dates are yours. You will get an invoice to state the full amount due 6 weeks before the hire date.

Q) What if my travel date are less than 6 weeks away?

A) We would require the full amount of hire to be paid at the time of booking/confirmation.

Q) What documents do I need?

A) We will need to see each driver’s full license, plus a utilities bill with an address that matches your license that’s dated within the last 3 months. We also ask you to obtain a code from the DVLA to supply to us, so we can do relevant driving license checks.

Q) What is the code for the DVLA check and how do I obtain it?

A) This is a code that allows you to check or share your driver information and can be easily obtained from GOV.UK website.  The code is only Valid for 21 days and you will need your national insurance number, driver licence number and post code where the licence is registered. Please click the button below to visit the DVLA website and obtain your code

Q) Will I need to get my own insurance?

A) The rental of the van includes fully comprehensive insurance for one Driver and full terms can be found in the terms and conditions on this website. Please ensure you check this and that you meet the criteria.

Q) Will I have to pay a deposit?

A) When we agree your booking, we ask for a booking deposit that secures the date, this amount will depend on the total cost of your rental (usually 25% of total hire and is non-refundable) We ask that the full balance is paid 6 weeks before the hire date.

For the date of hire we will also require a deposit (£750 or £1000 for drivers 25 and over) see t & c for full terms as the amount will be higher for younger or older drivers. This cover any damage/breakages and insurance access and will be returned to you within 7 days of the vehicle being returned on time and in the same condition it was hired out to you (see t&cs)

The Security deposit amount needs to be cleared funds in our account at least 5 working days before hire. We can take the deposit on a card on day of hire which holds the deposit amount but doesn’t debit it unless of any damage etc. ( amounts always discussed prior to debiting)

Q) Is there a daily mileage limit?

A) Rentals may have mileage restrictions depending on the length of hire. Please check this allowance before you make your booking. Please also be aware we may ask you where you are travelling to so we are aware of the whereabouts of the vehicle in case of emergency or breakdowns. We reserve the right to turn down rentals we believe may put the van at risk of being damaged or stolen or that we suspect to be used in illegal activity.

Q) Can I take it to a festival?

A) We do not permit vehicle Hire for use at mainstream festivals and the vehicle is fitted with a tracking device. We ask you to provide us with details of a festival and we can make a decision on that basis.

We reserve the right to cancel or terminate any bookings that are being used for this without permission.

Q) How do I pay?

A) We accept bank transfers, paypal or card payment over the phone and the details will be supplied to you on booking 

Q) What if I need to cancel?

A) If you cancel your trip up to 4 weeks before the agreed hire date 50% of the total hire cost paid will be refunded, if you cancel with less than 4 weeks to hire date no monies will be refunded. We recommend you take out holiday insurance that covers cancellation fees

The initial booking deposit is non-refundable

Q) Do you do weddings?

A) As a rule, no however if you discuss your requirements with you we may be able to accommodate this.

Q) Can I smoke in the Van?

A) No smoking is not permitted in the Van at any time and a £250 charge will be deducted from the deposit should any evidence of this be discovered to cover cleaning.

Q) Can I bring my dog?

A) Yes, for an extra charge of £30per dog to cover any extra cleaning.( we do ask you to be considerate and bring your own throws and clean any excessive mess before handing the vehicle back)

We ask that the dog is size dependant upon each camper and well behaved and doesn’t climb on the seats or left unattended inside the vehicle.

If you are unsure of dog sizes please contact us as we are aware some breeds differ in size.

Q) Do I bring my own bedding?

A) Yes, please bring your own bedding and pillows – Adrianne, Eva and Rocky comes with bottom sheets

Q) How does the electric work in the van?

A) the van runs via an electric hook up which we provide, and we can also help with finding suitable campsites that this can be plugged into, the van also has solar panels, so it can be used for “Off Grid” camping, but we recommend a campsite and hook up is used where possible. In low season we only allow bookings where hook up is used at campsites if static for more than 24 hours

The stove runs from Gas and a gas canister will be provided and included in the rental price.

Q) What fuel does the van use?

A) It runs off diesel and will come with a full tank which we ask you to return with a full tank please – the garage to fuel up at on return will be on your collection day email this fully ensures it’s full!!

Q) What appliances are in the Van?

 A) Cooker, grill, kettle (Full gas canister) sink, fridge ,5 plates,5 plastic glasses and 5 mugs cutlery, pans and frying pan. Tv, Fire extinguisher, Table. We will also provide a welcome hamper and varies in length of hire and we include washing up liquid and cloths etc. If bigger/smaller berth the utensils reflect that.

Q) What’s the storage like?

A) Whilst there is storage we recommend you travel as light as possible to give you more room inside the van and soft bags would be better than suitcases. Our bigger motorhomes such as Adrianne and Rocky have lots of storage and you can even fit multiple bikes in the garage area free of charge.

Q) Where do you pick the Van up from?

A) Our brand new unit in Hulland Ward, Ashbourne in Derbyshire and there is secure gated parking with CCTV for you to leave your vehicle on our yard whilst you are away in the camper but left at your own risk.

Q) What if we break down?

A) in the unlikely event the van breaks down its fully covered by a recovery company and if the vehicle cannot be repaired they can bring you home or onward to your campsite until the van is repaired. For 2024 we are using Greenflag

Q) What happens if I have an accident/collision in the van?

A) We ask that you let us know straight away and if the accident is reportable also notify the police but if you are unsure call us first and we can help you and inform the insurance company.

Q) How many does the van sleep?

A) Please see vehicle specs or get in touch to enquire

Q) How many can travel in the Van

 A) Please check vehicle specs

Q) Do I have to sign a contract?

A) We ask you to read out T+Cs before making a booking so we know you have read and accept them which is an agreement prior to collection.

We will ask you to sign them on collection so please read prior to Hire Date.

We also will do a walk around with you with and make note of any damage or contents before and after hire.